Return & Refund Policy

We want you to be happy with every order. If something isn’t right, message us on WhatsApp (+971581218455) with your order number and we’ll help.

Damaged, faulty or wrong items

Tell us within 48 hours of delivery with photos or a short video. We’ll arrange a replacement or a full refund, including delivery charges, at no cost to you.

Change of mind

Unused products in their original, sealed packaging with all accessories can be returned within 7 days of delivery. Return delivery may be charged unless the item is faulty.

Items that cannot be returned

• Opened beauty, skincare, fragrance and personal-care products, for hygiene reasons.
• Opened earphones, in-ear headphones and other in-ear devices.
• Software, gift cards and digital codes once revealed.
• Items damaged through misuse, or without original packaging.

Refunds

Once we receive and check the return, refunds are processed within 7 working days using the original payment method or by bank transfer for cash-on-delivery orders.

Your legal rights

This policy does not affect your rights under UAE consumer protection law.